Featured Commitment – Uruguay
Country: Uruguay
CommitmentOGP commitments are promises for reform co-created by governments and civil society and submitted as part of an action plan. Commitments typically include a description of the problem, concrete action...: Integrated System to Manage Complaints at the Sub-NationalRecognizing that much of what impacts people’s daily lives occurs at the local level, many OGP countries are working to open up lower levels of government by creating commitments focused on subnatio... Level
National Action Plan: 2014-2016
The Municipality of Maldonado in Uruguay, with a population of approximately 164,000 citizens, has become a trendsetter in e-government with the development of an integrated management system for municipal complaints. In 2011, the municipal authority launched an online tool to decentralize and make it easier for citizens to make complaints and claims. It also improves the government’s ability to respond to citizens. Additionally, in 2013 the municipality had already made significant advances publishing open dataBy opening up data and making it sharable and reusable, governments can enable informed debate, better decision making, and the development of innovative new services. Technical specifications: Polici... (updated every 72 hours) for citizen use. With the inclusionOGP participating governments are working to create governments that truly serve all people. Commitments in this area may address persons with disabilities, women and girls, lesbian, gay, bisexual, tr... More of this commitment, the Municipality has expanded citizen access to new technologies and introduced a new informational function in all steps of the claims process, allowing complaints to be tracked. In March 2015, the government launched the service via smartphones and the Maldonado’s online portal is continuously being updated day to day. This commitment could have a significant impact nation-wide, setting a precedent and developing a software that could be replicated in other cities, especially those where citizen participationAccording to OGP’s Articles of Governance, citizen participation occurs when “governments seek to mobilize citizens to engage in public debate, provide input, and make contributions that lead to m... More and accountability are starting to rise.