Case Study (2013): The Norwegian Plain Language Project

In March 2007, the Norwegian Government invited almost 100 ordinary citizens to ‘The Governments Citizen Conference’ to give their views on how the government could work better. Two of the most important lessons learned from the citizens they met were that the Government should treat people with respect and that it should use plain language.
So, in 2008, The Agency for Public Management and eGovernment (Difi) was awarded the task of “working, in cooperation with the Language Council of Norway (In Norwegian ‘Språkrådet’), to promote clearer language and more accessible content in public documents and publications intended for citizens”.

https://drive.google.com/open?id=0B471ujVfgLNManRQZDREQXNacVk