End of Commitment Report – The creation of digitalized citizen space

Name of Evaluator

Ridha Raouani

Email

raouani.ridha@gmail.com

Member Name

El Kef, Tunisie

Action PlanAction plans are at the core of a government’s participation in OGP. They are the product of a co-creation process in which government and civil society jointly develop commitments to open governmen... Title

Action plan – El Kef, Tunisia, 2021 – 2023

CommitmentOGP commitments are promises for reform co-created by governments and civil society and submitted as part of an action plan. Commitments typically include a description of the problem, concrete action...

The creation of digitalized citizen space

Action

The municipality of El Kef decided to establish a citizen space in a new format, based on the provision of digital services and the focus of unified windows to receive the various requests of citizens, where they obtained an identification for their file, enabling them to follow his process and completionImplementers must follow through on their commitments for them to achieve impact. For each commitment, OGP’s Independent Reporting Mechanism (IRM) evaluates the degree to which the activities outlin... More stages by accessing an electronic application approved for this purpose.

Problem

A number of citizens complained about the large number of documents required and the long wait when applying for various services from the municipal institution, which burdened the citizens and the public servants morally and materially.

1.1 What was the overall level of progress in the commitment implementation at the time of this assessment?

Complete

Provide a brief explanation of your answer:

The commitment was made, inaugurated with our German partner GIZ, functional, and implemented.

1.2 Describe the main external or internal factors that impacted implementation of this commitment and how they were addressed (or not).

However, the partners have fallen behind in the implementation of this commitment, the processing of administrative mail has become mechanized, Internet mail transfer and via email for citizens, digitalization of mail.

1.3 Was the commitment implemented as originally planned?

Most of the commitment milestones were implemented as planned

Provide a brief explanation of your answer:

The implementation of the standards of the commitment allows us to see the next step in the digitalization of the administration and to think carefully about the development of the sector, the provision, and execution of similar projects, financing, and required importance.

2.1.1. – Did the government disclose more information; improve the quality of the information (new or existing); improve the value of the information; improve the channels to disclose or request information or improve accessibility to information?

No

Degree of result:

Marginal

Explanation: In narrative form, what has been the impact on people or practice.

Improve the quality of services, information, implement values of rigor and transparencyAccording to OGP’s Articles of Governance, transparency occurs when “government-held information (including on activities and decisions) is open, comprehensive, timely, freely available to the pub... More, reliability in the processing of requests and requests for services to the administration.

2.1.2. – Did the government create new opportunities to seek feedback from citizens/enable participation inform or influence decisions; improve existing channels or spaces to seek feedback from citizens/enable participation/ inform or influence decisions; create or improve capabilities in the government or the public aimed to improve how the government seeks feedback from citizens/enables participation/ or allows for the public to inform or influence decisions?

No

Degree of result:

Marginal

Explanation: In narrative form, what has been the impact on people or practice.

Inform and influence decisions to improve existing channels and spaces for the relationship of citizens with the administration, have another vision and approach to work and relationship with a transparent and responsible commitment.

2.1.3 Did the government create or improve channels, opportunities or capabilities to hold officials answerable to their actions?

No

Degree of result:

Marginal

2.1.4 Other Results

Yes

Degree of result:

Major

Explanation: In narrative form, what has been the impact on people or practice?

Working in a digital space has revolutionized the processing of administrative documents as well as the relationship with citizens and allows the administration to electronically archive documents and data

2.2 Did the commitment address the public policy problem that it intended to address as described in the action plan?

Yes

Provide a brief explanation of your answer:

The most object of the commitment was to create a digital citizens’ space that is serviced remotely or present with a back office transfer of mail reception on local networks.

3. Provide at least one lesson or reflection relating to the implementation of this commitment. It can be the identification of key barriers to implementation, an unexpected help/hindrance, recommendations for future commitments, or if the commitment should be taken forward to the next action plan.

To have a digital administration with document processing and remote relationships, we use modern technologies and instant citizen service in an open dataBy opening up data and making it sharable and reusable, governments can enable informed debate, better decision making, and the development of innovative new services. Technical specifications: Polici... environment.