Public Awareness of Comprehensive Services for Vulnerable Groups (AL0090)

Brief Description of the Commitment

The increase in transparency and accountability should be strengthened in the context of the implementation of Strategies and Action Plans for vulnerable groups by facilitating access to public services, in partnership with civil society organizations, at every level of central and local government.

Problem Definition

1. What problem does the commitment aim to address? Access to public consultation and information on services should guarantee equal access for all vulnerable groups. Awareness and information of the public and especially of groups in need regarding access to comprehensive services is a commitment foreseen by the Ministry of Health within the framework of the implementation of not only policies and strategies but also as an increased approach to increase interaction with organizations of civil society, jointly contributing to raising the awareness of a wide public in urban and rural areas.

2.What are the causes of the problem? Vulnerable groups face barriers, which do not allow them access to comprehensive services, as a result of socio-economic conditions, education, residence as well as the lack of necessary infrastructure. The need to raise awareness of a functionally integrated system of social care services for every man, woman, boy, and girl, a system that promotes choice, and independence and encourages full and effective participation in society, according to an equal approach for all citizens that require services is necessary for partnership with civil society organizations.

Commitment Description

1. What has been done so far to solve the problem? The Ministry of Health and Social Protection has ongoing cooperation with all institutions and civil society (CSO) as important actors in the consolidation of good governance and transparency. In the implementation of the legal and strategic framework for gender equality, anti-discrimination, and children's rights as well as special groups such as Roma/Egyptians, and Persons with Disabilities, monitor measures that are inter-institutional and have ongoing cooperation with civil society. At the same time, CSOs are represented by members in National Councils such as National Council for Civil Society; Gender Equality; Protection and Rights of Children; Inclusion and Accessibility for Persons with Disabilities, according to the respective legal provisions. National Council of Civil Society Led by the Ministry of Health and Social Protection where civil society participation in the planning, budgeting, and monitoring of national and local policies. The National Council of Gender Equality is an advisory body for the Government. This structure is established based on Article 11 of Law No. 9970, dated 24.07.2008 "On Gender Equality in Society", VKM No. 122, dated 2.2.2009 "On the approval of the regulation of the National Council for Gender Equality" and Prime Minister's Order No. 239, dated 13.12.2017 "On the establishment of the National Council for Gender Equality". KKBGJ is chaired by the minister responsible for gender equality issues and has 10 representatives from the Government and 3 representatives of NGOs. The National Council for the Rights and Protection of the Child convenes pursuant to Law No. 18/2017 "On the Rights and Protection of the Child" and operates according to the Regulation approved by VKM. No. 54, dated 31.01.2018. The National Council for the Rights and Protection of the Child is an advisory body whose main task is to advise and coordinate state policies to guarantee the rights and protection of the child in all areas, especially in those of justice, social services, education, health, and culture. The Council consists of 9 members, representatives, determined by the Prime Minister, at the ministerial level, the Ombudsman, the Commissioner for Protection from Discrimination, 1 representative from the Association for Local Autonomy, and 5 representatives from civil society. Children with observer status participate in Council meetings, who are representatives of student governments, organizations, forums, or any other group of children. The National Council for the Disabled (KKAK) operates based on Decision No. 48, dated 21.1.2015, of the Council of Ministers, "On the approval of the regulation for the functioning of the National Council for the Disabled" (amended). The National Council for the Disabled (KKAK) is chaired by the minister who covers disability issues and has 17 members, of whom - 10 members are from line Ministries at the ministerial level. - 7 representatives of/for persons with disabilities, In the context of transparency, strategic documents, legal and by-laws, for both areas of responsibility of the Ministry of Health and Social Protection: health and social protection, go through open consultation processes and are published to enable recognition and awareness of the responsible actors and society civil. Strategic documents in partnership with civil society organizations during the consultation process have confirmed and addressed the need for the active involvement of both parties to address the growing need for awareness among all vulnerable groups for access to integrated services where they live.

2. What solution are you proposing? - Publication and consultation with citizens and representative CSOs should be sustainable - CSO representatives should be trained in policy advocacy and inclusive participation. - Implementation of common awareness activities to reach all vulnerable groups in areas of geographical change with practice and dedicated services in real-time.

3.What results do we want to achieve by implementing this commitment? - Integrated systems and good practices for transparency with the public and the creation of synergy between institutions and civil society. - Increasing access to quality and comprehensive services without barriers for vulnerable groups.

Milestones | Expected Outputs | Expected Completion Date

Promoting positive models on the state enabled the empowerment of vulnerable groups Information and awareness sessions with civil society and the communities themselves S II 2023- S I 2025

Awareness of the public, interest groups and actors involved in the possibilities of benefiting from the package of integrated social services through communication and information campaigns Development of information sessions on the scheme of PWD services, WE and integrated services for citizens S II 2023- S I 2025

Raising awareness among institutional actors to guarantee children's participation at the central and local level, including the mechanism for independent monitoring of the Children's Rights Agenda | Orientation meetings and activities for the activation of mechanisms for children's participation | S II 2023- S I 2025

Action Plan Review

Commitment 17. Public awareness, especially socially vulnerable groups, regarding access to comprehensive services