ALTXOR - Design and launch a centralised online office and three blended pilot offices in order to offer the over-65s, or those approaching retirement, support for their individual and collective life projects. (ESPV0005)

Commitment ID

ESPV0005

Commitment Title

ALTXOR - Design and launch a centralised online office and three blended pilot offices in order to offer the over-65s, or those approaching retirement, support for their individual and collective life projects.

Problem

• Improve public-run services in cooperation with the social initiative by driving online and in-person information, guidance, brokerage and mentoring services, that are comprehensive, specialised and personalised, and with the emphasis on a full life. The target is all older people and managed with their participation in a Basque society that is increasingly ageing and digitalised, while incorporating OGP parameters.

• Increase corporate responsibility of the Administration in the dialogue and cooperation with a significant segment for the Basque Country, by co-designing and deploying initiatives with the organised participation of older people.

The project seeks to offer information, guidance, brokerage and mentoring on different issues relating to older people's life projects –retirement, coexistence and occupation, lifelong learning, leisure, support for situations of dependency, wills and living wills, estate planning, etc. – from when they approach retirement age to end of life, with the goal of  them enjoying a full life and being engaged in society  The aim is to facilitate informed and aware personal decision-making regarding the way in which they wish to live the different stages of this very long phase of the life cycle. It also seeks to give impetus to resources adapted to the profile, expectations, values... of the new generations, along with comprehensive, personalised and specialised support.

Status quo

• The need for quality, free public support to access key information in those life stages, about old-age care resources and about the initiatives and the relationship, participation and mutual aid networks organised by the older people.
• The difficulties of the more vulnerable to access information, resources and networks, particularly in a digital environment.
• The ever-increasing emergence of new profiles of older people with skills, talents and full life expectations in these life cycle stages and political and social engagement, in the broadest sense. Stages that they therefore consider as a time full of opportunities to embrace the different aspects of their life, broaden their perspective and continue to make their contribution to society, taking into account that not only ageing, but also personal growth, is part of our lives right to the end.
• The diversity of life journeys, experiences, qualifications, skills acquired throughout life, in different contexts, that they have and are ready to harness and to put to the service of a society requiring their talent.
• The overwhelming desire of the new generation of older people to continue living in their homes and their willingness to be cared for, and to care, provided that the caring does not compromise the health, leisure, self-care and other fundamental aspects of the work (or occupational), family and personal life of the carer.

Action

- The design, implementation and assessment of an online assistance service (Basque Government) and 3 pilot assistance offices for older people. The necessary measures are to be designed beforehand with older people’s organisations and those working for them, by means of a co-design and participation process, in order to provide care that is: comprehensive, specialise and personalised.
- Co-design of the different possible care models. For example, with different degrees of participation of older people’s associations or teams in the provision of the different service content. Older people’s organisations will be involved, and other private or social initiatives and/or public stakeholders may intervene, in the design of the prototype of the pilot offices and their deployment, assessment and updating.
- The office prototype may be adapted to the characteristics of each territory and envisage different ways of organising and providing the services, including self-management by older people's organisations or their participation in the office activity involving a team of older people.

Ultimately, the aim is for the support offered to act as the basis for older people to engage in their life projects, according to their expectations, values, interests... both individually or as families and groups. This will involve triggering projects and initiatives allowing them to develop their abilities and talent, in order to serve the common good (volunteering, intergenerational, self-managed projects...) and with an impact on the community where the offices have been set up.

How will the commitment contribute to solving the public problem described above?

- A service aligned with the community model - characterised by the personalisation, continuity, comprehensiveness and proximity of the care and participation of the (older) recipients - and which includes query solving, information, guidance and brokerage services to access a whole range of resources and social mentoring during the different stages and milestones of this stage of the life cycle.
- A view of older people, particularly of the new generations of older people, as people with talent and skills that may be harnessed for the common good or general interests and with expectations of a full life at this senior stage of the life cycle; a full life as a paradigm of satisfaction of comprehensive needs and personal growth in different aspects that expand the active ageing approach.
- Synergies among different types of stakeholders; the talent of older people are channelled and fostered, while counting on their participation.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

It is a commitment that seeks to apply OGP standards to a social policy for older people:

• Applying the areas or principles (information/open data/transparency, integrity, accountability and engagement of the stakeholders) and the Open Government Partnership methodology to the design, implementation, assessment and updating process (PDCA). The OGP methodology seeks, among other aspects, to use digital technologies to strengthen governance.
• It is demanded by society and is a commitment of the Basque Government's Government Plan for the 2020-2024 parliamentary term. It is also a project included in Next Generation Euskadi.
• The application of this open government partnership is in keeping with the Basque Government's Social Policy Office’s implementation of the Basque Governance Strategy with older people and the Nagusi Agenda as an associated participation methodology in recent years.

It also connects to the inherent dynamics of civil dialogue and, therefore, to the rights of the target individuals, families, groups and communities and who are at the heart of the social intervention as they participate in all phases of the public policies affecting them, including the implementation phase (The Basque Social Third Sector Act 6/2016, of 12 May).

Primary Policy Area

Civic Space, Inclusion

Primary Sector

Public Services (general)

What OGP value is this commitment relevant to?