COVID19 observatory in the city and adaptation of services to the public (ESPV0001)

Commitment ID

ESPV0001

Commitment Title

COVID19 observatory in the city and adaptation of services to the public

Problem

The pandemic and its consequences have radically changed the reality of the population and have forced institutions and their government plans to adapt their agenda of priorities. The initial purpose of the project is to define broad vision indicators that allow us to find out and monitor the situation and progress of the populations and citizens (economic and social activity, situations involving fragility, the circumstances of specific groups, etc.) while also allowing the effect of the different measures are being adopted to alleviate the situation from different spheres to be checked. It also examines the need for reflection and rethinking by the institutions of their agenda of priorities and the adaptation of the services to the new circumstances, such as defining essential services that must be assured in any of the cases, their strengthening and prioritisation of other actions that were already provided for in government plans, rethinking of public care and institution-public relations and a new paradigm of service provision. The challenge consists of obtaining real information about what is happening during the adaptation of our services to the current reality, finding out the impact of the measures adopted and concluding with the teachings and paradigm changes to what has been experienced should make us reconsider.

Status quo

The institutions have certain information and indicators that show the situation in the territory and its inhabitants to a greater or lesser extent. The management scorecards for this information generally meet the standard management needs. However, such an abrupt change in reality will force us to review and diversify the sources of information, identify the new values necessary to find out what is happening in real time and analyse the impact of the actions, something that is not a common occurrence in the management bodies of the different administration.

Action

To establish accurate, objective and measurable mechanisms of the impact generated by COVID19 in the city and to identify and bring about the adaptation of municipal services to this new situation (during and after the pandemic) during the different phases:

• Identification of the specific indicators that can offer exact information on the impact of the pandemic in the particular territorial space.
• Search for data sources for the indicators
• Creation of the scorecard (selection, collection period, etc.)
• Data analytics for decision making
• Monitoring of extraordinary measures adopted and their effect on society
• Incorporation to the transparency and open data policies and the Government Plans accountability dynamics
• Modelling of the work structure for its implementation within the institution's governance actions
• Contrast of the model and its validation
• Its dissemination and promotion

How will the commitment contribute to solving the public problem described above?

The modelling of a way of acting in unforeseen situations can enable more extensive internal and community knowledge of the different situations experienced by the public and provide transparent information, a basic starting point for the achievement of an open government. It also facilitates an action model for specific situations as well as a validated system that can be incorporated into stable management dynamics.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

Transparency and shared knowledge of data is the basis for an open government and for the public’s involvement in the decisions taken by governments. It also allows people to find out about and analyse the real impact of the actions and policies adopted at all times.  Specific knowledge of the measures and their impact on society is a key factor for the empowerment of civil society.

Primary Policy Area

Crisis Response, Open Data

Primary Sector

Public Services (general)

What OGP value is this commitment relevant to?