Increasing citizen participation in short or medium-term urban development planning (KGBSK0001)

Commitment ID

KGBSK0001

Commitment Title

Increasing citizen participation in short or medium-term urban development planning

Problem

Since 2007, the Law of the Kyrgyz Republic ‘On the Procedure for Considering Citizens' Appeals’ has been in effect, establishing the procedures for handling proposals, applications, and complaints from residents. An analysis of aggregated statistics on citizens' appeals in 2023 revealed that these appeals were categorized by key areas of urban life (HCS, transport, education, etc.), with the status of responses to these appeals also indicated. Given that citizens' appeals can be submitted through three channels (verbally, in writing, and via the Tunduk electronic portal), the following issues must be noted:

The various formats for submitting appeals (analyzed in terms of demographic data) do not enable statistical identification of social groups that experience similar challenges or demonstrate civic engagement in specific areas.

There is no formalized algorithm for identifying systemic issues that cannot be addressed through a single immediate action.

Status quo

There is currently no systematic approach to determining the priorities of the local community. Determining priorities depends on the senior officers in the mayor's office and local parliament members. The one who speaks louder about himself is the one who is seen. The Bishkek City Hall has several disparate channels of communication with the local community:
- written requests from citizens to the Mayor’s office;
- the Mayor’s office call center receives phone calls from citizens;
- requests from citizens via the "My City" mobile application;
- call centers of municipal enterprises.
But all these requests are not summarized or analyzed, and are not classified by direction and/or type.

Action

Improvement of the system for recording and analyzing citizens' appeals. It is necessary to develop an information system that collects all citizens' appeals, systematizes and classifies them, and on this basis forms an analysis and recommendations for determining priority areas for the mayor's office.

How will the commitment contribute to solving the public problem described above?

Grouping citizen appeals by direction and/or type will help to see where the problems of citizens are concentrated. This will help the mayor's office to better determine priorities when developing city development plans. It will provide information on the focus of public attention regarding urban life issues.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

Enhancing citizen participation in city development planning, as the processed data will be used to draft the socioeconomic development program for the city of Bishkek.

Primary Policy Area

Civic Space, Digital Governance, Open Data, Social Accountability

Primary Sector

Public Services (general), Science & Technology

What OGP value is this commitment relevant to?