Implement the citizen dialogue strategy for the mobility sector (COBOG0014)
Overview
At-a-Glance
Action Plan: Action plan – Bogotá, Colombia, 2025 – 2027
Inception Report: Not available
Commitment Start: Nov 2025
Commitment End: Oct 2027
Institutions involved:
- Secretariat of Transportation
Primary Policy Area:
Primary Sector:
OGP Value:
- Access to information
- Civic Participation
- Public Accountability
- Technology and Innovation for Transparency and Accountability
Description
Commitment ID
COBOG0014
Commitment Title
Implement the citizen dialogue strategy for the mobility sector
Problem
The Secretariat of Transportation faces the challenge of strengthening its relationship with citizens in response to existing limitations in effectively addressing their needs and fully guaranteeing their rights. To achieve this, it is necessary to implement and consolidate participation and communication channels that promote horizontal dialogue, enabling the recognition of diverse mobility practices shaped by factors such as gender, age, ethnic identity, and disability status.
Status quo
The Citizen Dialogue Strategy for the Mobility Sector seeks to strengthen interaction channels between citizens and the Secretariat, promoting management practices grounded in transparency, shared responsibility, and respect for citizens’ rights. In the first quarter of 2025, the Secretariat received 77,175 citizen requests, of which 468 were complaints related to service quality, staff behavior, or alleged abuse of authority—highlighting the need to reinforce dialogue and active listening. This strategy proposes participatory and feedback-oriented spaces where communities can voice their concerns, expectations, and proposals, thereby strengthening institutional trust and improving service quality. Through these mechanisms, the Secretariat aims to transform its relationship with citizens, ensuring more empathetic and efficient attention, and consolidating a model of mobility that is inclusive, people-centered, and aligned with the principles of Open Government and a rights-based approach.
Action
To develop a Citizen Dialogue Strategy in coordination with all entities within the mobility sector, to inform citizens about progress in the implementation of programs, projects, and infrastructure works, as well as monitor the commitments made by each entity, and identify citizens’ needs and priorities.
How will the commitment contribute to solving the public problem described above?
The commitment to develop citizen dialogues with entities in the mobility sector contributes to improving the relationship between citizens and public institutions, fostering transparency and mutual trust. Additionally, it ensures that policy-making and the design of plans, programs, and projects incorporate citizens’ proposals and perspectives, thereby enhancing public participation and enabling meaningful civic influence in decision-making.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment aligns with the long-term goal of consolidating Bogotá’s Open State model, aimed at addressing citizens’ everyday challenges by strengthening trust, transparency, and effective participation. Through the Citizen Dialogue Strategy for the Mobility Sector, the principles of Open Government are brought to life by promoting spaces for active listening, accountability, and co-creation of solutions with citizens, ensuring a more empathetic, collaborative, and people-centered public management. This initiative directly contributes to the 2024–2028 District Development Plan “Bogotá Camina Segura,” particularly to the objective “Bogotá trusts its government,” by strengthening the relationship between institutions and communities, advancing an inclusive and participatory mobility system, and consolidating an Open State that transforms public management based on people’s real needs.
Primary Policy Area
Civic Space, Right to Information, Social Accountability, Other/NA
Primary Sector
Infrastructure & Transport
What OGP value is this commitment relevant to?
| Access to information | By creating dialogue spaces, reasonable adjustments are made to accommodate different population groups, ensuring that citizens receive clear, updated, and understandable information about the progress of programs, projects, and works in the mobility sector. This broadens institutional transparency and strengthens the exercise of the right to be informed.By creating dialogue spaces, reasonable adjustments are made to accommodate different population groups, ensuring that citizens receive clear, updated, and understandable information about the progress of programs, projects, and works in the mobility sector. This broadens institutional transparency and strengthens the exercise of the right to be informed. |
| Civic Participation | These dialogues promote direct and horizontal interaction, where citizens not only access information but also express their needs, expectations, and proposals. This fosters effective public influence in decision-making and supports the continuous improvement of sectoral management.These dialogues promote direct and horizontal interaction, where citizens not only access information but also express their needs, expectations, and proposals. This fosters effective public influence in decision-making and supports the continuous improvement of sectoral management. |
| Public Accountability | Citizen dialogues are part of the accountability strategy, as they allow citizens to propose the topics to be addressed in public hearings, ensuring that institutional dialogue responds to citizens’ priorities and concerns.Citizen dialogues are part of the accountability strategy, as they allow citizens to propose the topics to be addressed in public hearings, ensuring that institutional dialogue responds to citizens’ priorities and concerns. |
| Technology and Innovation for Transparency and Accountability | Citizen dialogue spaces will combine both virtual and in-person formats, using platforms such as Facebook Live and Google Meet, to facilitate participation, inclusivity, and open access to information and discussions.Citizen dialogue spaces will combine both virtual and in-person formats, using platforms such as Facebook Live and Google Meet, to facilitate participation, inclusivity, and open access to information and discussions. |