Citizen Feedback Mechanism for the Customs Agency (BG0069)
Overview
At-a-Glance
Action Plan: Bulgaria National Action Plan 2016-2018
Action Plan Cycle: 2016
Status:
Institutions
Lead Institution: Customs Agency
Support Institution(s): Ministry of Finance
Policy Areas
Anti Corruption and Integrity, Anti-Corruption Institutions, Democratizing Decision-Making, Public Participation, Social AccountabilityIRM Review
IRM Report: Bulgaria End-of-Term Report 2016-2018, Bulgaria Mid-Term Report 2016-2018
Early Results: Did Not Change
Design i
Verifiable: No
Relevant to OGP Values: Yes
Ambition (see definition): Low
Implementation i
Description
Status quo/Problem addressed: Prevention and combating corruption in the Customs Agency is key for its effective operation. Main objective: To engage the public in the efforts to prevent corruption in the agency and enhance the available communication channels for citizen input. Ambition: The Customs Agency becoming a model corruption-free agency. Deliverables and impact: Improved transparency of the Customs Agency; increased number of received and processed signals; better feedback to citizens; better internal control procedures.