Emphasizing Dialogue Skills in the Job Descriptions of Civil Servants (FI0002)
Overview
At-a-Glance
Action Plan: Finland Action Plan 2013-2014
Action Plan Cycle: 2013
Status:
Institutions
Lead Institution: NA
Support Institution(s): NA
Policy Areas
Capacity Building, Labor, Public ParticipationIRM Review
IRM Report: Finland End-of-Term Report 2013–2015, Finland 2013-2015 IRM End of Term Report, Finland Progress Report 2013-2014
Early Results: Marginal
Design i
Verifiable: Yes
Relevant to OGP Values: Yes
Ambition (see definition): High
Implementation i
Description
Starting from the year 1 of the Action plan competences needed to enhance open govern- ment are specified. Across the public administration the importance of dialogue skills will be highlighted in job descriptions, in recruitment criteria and in assessing personal perfor- mance in positions demanding such competences. In addition training in customer oriented service design is arranged for civil servants and citizens.