Strengthen user testing during digital transition (FR0070)

What is the public problem that the commitment will address? In 2017, the Ministry of the Interior launched its digital transition to align its services offered with the current expectations of users. However, not all users are ready to embrace the shift in model (i.e. moving from a service window set up to a completely or partially paperless service).

What is the commitment? Involve more users, particularly in the service design testing phases, and make progress on digital inclusion. By doing this, there will be no inequalities between users who are confident using IT tools and those who do not have access or struggle to use them.

How will the commitment contribute to solving the public problem? Five actions were identified to ensure user dialogue:  Forming panels of users, representative of all regions, with a view to eventually carrying out testing for future projects headed up by the Ministry of the Interior  Identifying the tools and methods for carrying out testing with the various panels  Discussing the best practices adopted by other government departments for user participation in testing  Involving users prior to the digital tool design phase  Ensuring transparent incorporation of users in testing 85

Why is this commitment relevant to OGP values? This commitment improves public awareness, with users better informed of the digital projects underway. This will be ensured by their involvement prior to the design phase and the transparent consideration of their views. Users will have an actual influence on service design with their involvement in the testing phases. Partner non-profit organisations form part of the ministerial body for user feedback. They may share their views with the senior civil servants of the Ministry of the Interior who also have a seat on the body. Further information Include any other useful information here, such as:  The commitment's budget: TBC  Links to other governmental programmes: in line with the Public Action 2022 programme and the Services Publics + scheme

Milestone activity with a verifiable deliverable Start date End date Form panels of users, representative of all regions, with a view to eventually carrying out testing for future projects headed up by the Ministry of the Interior December 2021 Identify the tools and methods for carrying out testing with the various panels January 2022 Discuss the best practices adopted by other government departments for user involvement in testing July 2021 Involve users prior to the digital tool design phase January 2022 Ensure transparent incorporation of users in testing June 2022

Action Plan Review

Commitment 20. Strengthen the role of the ministerial body for user feedback

● Verifiable: Yes

● Does it have an open government lens? Yes

● Potential for results: Unclear