Electronic Portal for Registering and Disposal of State Property – Customer’S Module (GE0047)

Electronic portal for registering and disposal of State Property – Customer’s Module; The National Agency of State Property (hereinafter, Property Agency) is focused to offer its customers quick and affordable services, including remote services countrywide so that people can obtain information and services from the Agency without leaving homes. Under Action Plan, the Property Agency will create an electronic portal for registration and disposal of State property – customer’s module. Creation of a customer’s module not only serves to introduce electronic services, but also to build more transparent processes. The customer’s module will enable the stakeholders to obtain information about state property, objects under privatization, and announcements of auctions. This will increase competition and it will be easier for customers to identify the property and services (privatization/lease) they are interested in. Date of Implementation: 2016-2017; Issues to be Addressed: Due to the lack of the relevant software, as of today, the Property Agency can not provide remote services. Hence, stakeholders has to go to the Property Agency service centers personally or send an authorized person either to register the application or to obtain information about the state property. The latter reduces a number of citizens interested in the state property. Main Objective: Accumulate information about the state property, announced auctions and privatization objects in one space by means of the State Property electronic portal, to improve the customers’ experience.

6. Electronic portal for registering and disposal of state property – Customer’s Module

Commitment Text: The National Agency of State Property (hereinafter, Property Agency) is focused to offer its customers quick and affordable services, including remote services countrywide so that people can obtain information and services from the Agency without leaving homes.

Under Action Plan, the Property Agency will create an electronic portal for registration and disposal of State property – customer’s module. Creation of a customer’s module not only serves to introduce electronic services, but also to build more transparent processes.

The customer’s module will enable the stakeholders to obtain information about state property, objects under privatization, and announcements of auctions. This will increase competition and it will be easier for customers to identify the property and services (privatization/lease) they are interested in.

Responsible institution(s): LEPL – National Agency of State Property, Ministry of Economy and Sustainable Development of Georgia

Supporting institution(s): None

Start Date: April 2016 End Date: July 2016

Commitment Aim:

In order to minimize corruption and reduce paperwork, the National Agency of State Property sought to create an electronic portal, Customer’s Module, which would allow citizens to register state property under their ownership and manage it online. Additionally, the portal would be used for publishing information about state-owned property, objects under privatization, and auction announcements. Information about bidders and their bids would not be published on the website, as such information is protected under commercial secrecy and privacy.

Status

Midterm: Limited

The commitment had limited implementation by the midterm. As of August 2017, the Agency was in the process of testing Customer Module, which was planned to be launched in September 2018. Additionally, initially envisioned as part of the NASP website, it was later decided to integrate the module into the existing my.gov.ge platform, due to technical problems. Online maps of state objects and their ownership information would be published on the Agency’s website. For more information, please see the 2016–2017 IRM midterm report. [19]

End of term: Limited

The status of completion has not changed since the midterm report. Development of Customer Module was stalled due to technical difficulties as well as a change in leadership. As of October 2018, the Agency was waiting for an agreement between the Ministry of Justice (as the initiative is implemented in coordination with Public Registry under the Ministry of Justice) and the Ministry of Economy and Sustainable Development. According to the Agency, two secondary services are available on my.gov.ge, but these do not constitute the main services envisioned by the Agency on privatization and monitoring of state property. [20]

Did It Open Government?

Access to Information: Did Not Change

Since the commitment is not implemented, there was no change in government practice on increasing public access to information.

Carried Forward?

This commitment was not carried forward into the National Action Plan for 2018−2019. However, the NASP made a related commitment, Commitment 15, specifically focused on enhancing transparency of state enterprises (established with 100% state contribution) by 1) creating a standard with basic information about the enterprise including information on the director, capital, projects, and more, and publishing it on nasp.gov.ge; and 2) drafting a corporate management handbook for such state enterprises.

[20] Maka Mikaberidze (Head of Planning and Control Unit of the Strategic Development Department, National Agency of State Property), phone interview with IRM researcher, 12 Oct. 2018.