Facilitating Feedback on Health Services (GH0047)
Overview
At-a-Glance
Action Plan: Ghana Action Plan 2024-2028 (December)
Action Plan Cycle: 2023
Status:
Institutions
Lead Institution: Ministry of Health and Ministry of Finance
Support Institution(s): Ghana Health Service, Parliament of Ghana, Budgit Ghana, SEND Ghana, National NGO Coalition on Health
Policy Areas
Democratizing Decision-Making, Digital Participation, Digital Transformation, Health, Legislation, Public Participation, Public Service DeliveryIRM Review
IRM Report: Ghana Action Plan Review 2023-2027
Early Results: Pending IRM Review
Design i
Verifiable: Pending IRM Review
Relevant to OGP Values: Pending IRM Review
Ambition (see definition): Pending IRM Review
Implementation i
Completion: Pending IRM Review
Description
Problem to be addressed
Health is a universal human rights grounded in the UN Covenant on Economic, Social, and Cultural Rights. The covenant grants everyone the right of access to health services they need, when, and where they need them, at costs that are affordable. However, the quality of healthcare services provided by some service providers in Ghana, leaves a lot to be desired.
What is the commitment?
The commitment is in two-fold. The first commitment is to: Ensure greater accountability in the health sector by establishing digital platforms to facilitate complaints and feedback on quality-ofservice delivery. The second is to: Uncap the NHIA funds to ensure prompt disbursement and release of NHIA allocations to primary healthcare centres.
Contribution of commitment to solving problem
● The first commitment will help hold healthcare service providers accountable for the quality of service they deliver, while the second will ensure that financial resources needed to enhance their operations are made available timeously.
Relevance of commitment to OGP values
The commitment will help to hold state institutions accountable for their service delivery mandate.
Milestone Activity with a verifiable deliverable | Start Date - End Date
Establishment of digital platforms commissioned and operationalised by Government. Notice of government intent to uncap the NHIA fund served. | January, 2024 - December, 2024
Digital platforms piloted. Draft amendment bill to uncap NHIA developed. | January, 2025 - December 2025
Digital platform fully operationalized Draft amendment bill to uncap NHIA funds laid before parliament. | January, 2026 - December, 2026
Citizens sensitised on the existence of the digital platforms. Draft amendment bill to uncap NHIA passed. | January, 2027 - December, 2027