Citizen participation for update of Digital Transformation Bible (GR0080)

Current situation: Lack of continuous and effective interaction among the final users/ beneficiaries and central government of the context, scope and design of digital services.

Commitment description: Α well structured and effective interaction among organizations, citizens and government during the update procedure aims at the development as well as the adjustment of the digital services so as to offer the best possible solutions to real needs based on specific features of the end users. The participating update procedure consists of not only a holistic dissemination approach but an active contribution of citizens and organizations to the final form of the DTB as well. This certain procedure is analyzed in four distinct phases which enrich the DTB and is actually based on solid comments and proposals of the end users and beneficiaries, every twelve months. The actual purpose of the whole project is to form a mutually agreed co-operation framework within the ongoing interaction among the above mentioned stakeholders.

OGP Principles Public Participation Transparency 42 Accountability Technology and Innovation

Targets: • Open ongoing communication among the state-the citizens and the organizations. • Acquire a multi-level approach • Active citizen’s contribution to the digital transformation • Best access to effective digital services • Open Government • Empower the trust between the citizens and the state. Milestones – Timetable Milestone Completion Phase 1 : Proposals 1-3rd Quarters 2021 Phase 2 : Co Creation Workshops and activities 2nd- -3rd Quarters 2021 Phase 3 :Update of DTB Nov 2021 Phase 4 : DTB Publication Dec 2021

Commitment A5. Annual Update of the DTB with citizen participation—Ministry of Digital Governance and GRNET

● Verifiable: Yes

● Relevant: Yes, civic participation

● Potential impact: Minor

● Completion: Substantial

● Did it open government? No evidence of early results yet

This commitment was added to the amended action plan. It aimed to enhance a participatory process for the annual update of the DTB with public agencies and citizens to improve both the design of digital services and interaction between government and citizens. The DTB translates the government’s digital policy into processes and actions for the Greek’s public sector. [74] It seeks to counter the fragmentation of responsibilities and actions for electronic governance in the public sector, with measurable targets. This is one of the few commitments in the action plan focusing on civic participation, but the lack of detail about how it would engage with citizens means it was rated as having minor potential impact.

According to the OpenGovMonitor, the four milestones have been completed (namely, development of proposals, co-creation workshops and activities, update of DTB, and DTB publication), with evidence of an online form for collecting citizen proposals [75] and an updated version of the DTB published. [76] However, there is no publicly available evidence about citizen participation in this commitment. The OpenGovMonitor links to the online form to collect proposals, but there is no information on outreach activities or whether the government conducted workshops or activities to collect proposals as per the milestones. There is no evidence available about any proposals received via the online contact form or in what ways (if any) they influenced the update to the DTB. The DTB references consultations with citizens in a general manner. Therefore, there is no evidence of changes to open government from this commitment.