Community of Good Practice for Digital Skills (GR0100)

Brief Description of the Commitment

The aim of this commitment is to strengthen inclusiveness through partnerships, actions, knowledge sharing, exchange of know-how and good practices between the Public, Private Sector and Civil Society for the upgrading of Digital Skills at local, regional and national level through the governance model of the National Coalition for Digital Skills and Jobs.

Problem Definition

1. What problem does the commitment aim to address? The present commitment aims to contribute to the submission of proposals for the strengthening of the Digital Skills ecosystem with the ultimate goal of reducing the digital divide in Greece through the enhancement of the dissemination of European Union (EU) policies on digital skills in Greece, the exchange of know-how and good practices, the strengthening of partnerships for upskilling and reskilling in Greece. It affects the whole Greek society and all sectors of the economy at national, regional and local level with main target groups such as: - Digital skills for all (citizens) - Digital skills for the labour force - Digital skills in education - Digital skills for ICT professionals The creation of a community of good practice involving the Public, Private Sector and Civil Society will be able to further enhance knowledge-intensive knowledge creation, maturation, acceleration, standardisation of solutions/creation of educational innovation programmes and initiatives. The problem of the Digital Skills gap in the country starts as in most European countries with the 4th Industrial Revolution which negotiates the complete digital transformation of all resources of a society and which reshapes the way people work and do business.

2. What are the causes of the problem? In Greece, the structure of the economy, the presence of SMEs and self-employed, the low access to the internet, the ageing of the population, created a complex landscape in the field of Digital Skills with low performance at European level as reflected in the DESI indicators. In all previous years there has been low penetration and access to new technologies and the Covid 19 pandemic has highlighted the urgent need to accelerate the upskilling and reskilling of the population.

Commitment Description

1. What has been done so far to solve the problem? There have been fragmented efforts by institutions where in most cases they did not capture citizen participation, resulting in a significant number of Digital Skills actions provided by various private and governmental institutions (National Centre of Public Administration and Local Government (EKDDA), banking sector, telecom operators, universities, research centres, etc. ) which are targeted to specific needs, but were not oriented towards the broader objectives of digital literacy training, are done without synergy and often without continuity.

2. What solution are you proposing? The National Coalition for Digital Skills and Jobs was reformed in 2022 (articles 87- 89 of Law 4961/2022) with the regulatory framework, which now governs the organization and operation of the National Coalition in a more flexible and functional coalition of organizations consisting of public and private sector bodies, civil society, associations of natural and legal persons and non-governmental organizations, if they are active in fields relevant to the mission and competences of the National Coalition, such as technology, training-education, promotion of digital skills and employment, as well as equality and digital accessibility issues. In this new framework, regulations were introduced to expand its competences and strengthen its role in the development of digital skills of the general population of the country, such as upgrading digital skills, enhancing the employment of human resources and supporting the digital transformation of the country at national, regional and local level. It also provided for the establishment and responsibilities of the Coordination Body of the National Coalition in order to ensure its central and effective coordination and the successful fulfilment of its work. Finally, the procedure and the bodies responsible for the acquisition and loss of National Coalition membership were defined in a clear and flexible manner. At the same time, in the context of upgrading the role of the National Coalition and its website, a collaborative space in the form of a Community of Good Practice for Digital Skills will be created so that stakeholders at national, regional and local level can participate, discuss, propose solutions and ideas on Digital Skills issues. The creation of a community with a specific governance framework will be a systematic effort involving the Public, Private and Civil Society to combat the Digital Divide.

3. What results do we want to achieve by implementing this commitment? • Participatory input for decision-making • Sharing of knowledge • New insights into the practices followed by pioneers in the field • Transfer of European standards (e. g. DigComp) to national level • Strengthening the collaborative model between the public and private sectors • Finding partners for Digital Skills initiatives through the Fellowship • Transfer/exchange of know-how

Commitment Analysis

1. How will the commitment promote transparency? The Digital Skills Community of Practice will be open to those who share a common vision aligned with European and national priorities for Digital Skills by registering in our Community on the National Coalition for Digital Skills and Employment website. In case of a consultation on Digital Skills issues, it will invite Community members to contribute to it by submitting comments/observations.

2. How will the commitment help foster accountability? In each case where an issue is submitted for consultation, the relevant National Coalition Body operating under the responsibility of the General Secretariat for Digital Governance and Process Simplification will be informed to provide feedback on comments/observations/proposals submitted to the Community of Good Practice.

3. How will the commitment improve citizen participation in defining, implementing, and monitoring solutions?

Commitment Planning (Milestones | Expected Outputs | Expected Completion Date)

In the fourth quarter of 2023 (4Q): Creating a collaborative space as a Digital Skills Community of Practice on the National Coalition website: https://www.national coalition.gov.gr/ | Specific Categories / Topics within the collaborative space, related to specific policies, initiatives, priorities of the stakeholder ecosystem for Digital Skills. | The collaborative space will be maintained within the framework of the National Coalition's operation on an ongoing basis. First Community outflow in Q3 (3Q/2024)

Action Plan Review

Commitment 18. Community of good practice for digital skills