Overview

At-a-Glance

Action Plan: Indonesia National Action Plan 2016-2017

Action Plan Cycle: 2016

Status:

Institutions

Lead Institution: Inspectorate, Assistant III and Organization Division, Office of Communications and Informatics (Diskominfo)

Support Institution(s): NA

Policy Areas

Capacity Building, Democratizing Decision-Making, Legislation, Local Commitments, Public Participation, Regulatory Governance, Social Accountability

IRM Review

IRM Report: Indonesia End-of-Term Report 2016-2017, Indonesia Mid-Term Report 2016-2017

Early Results: Marginal

Design i

Verifiable: Yes

Relevant to OGP Values: Yes

Ambition (see definition): High

Implementation i

Completion:

Description

Promoting and encouraging public participation in monitoring quality of services provided by Semarang City Government; Ministry/Agency: Inspectorate, Assistant III and Organization Division, Office of Communications and Informatics (Diskominfo) ; Indicators of Success 2016: 1. Integration of 2 public aspiration and complaints channel managed by the City Government of Semarang (P3M and Lapor Hendi) into LAPOR!-SP4N 2. Issuance of Mayor Decree (SK Walikota) related to Administration of Public Services Complaints through Minister of State Apparatus and Civil Service Reform Circular (SE MenPANRB) No 4/ 2016 on National Integration of Public Services Complaints Administration for Regional Governments into LAPOR!- SP4N Application. 3. Reports submitted by work units’ (SKPD) monitoring and follow up of received public complaints and aspirations in 2016 4. Regular evaluation meeting is organized to follow up on conducted monitoring and evaluation exercise; Indicators of Success 2017: 1. Complaints handling training is conducted for the City Government of Semarang; 2. Semarang City public aspirations and complaints channel is published in all work units’ (SKPD) websites. 3. Reports are submitted by work units’ (SKPD) monitoring and follow up of received public complaints and aspirations in 2017 4. Regular evaluation meeting is organized to proceed from conducted monitoring and evaluation exercise 5. Percentage of effective complaints follow up(80%)

IRM Midterm Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_EN.pdf or https://www.opengovpartnership.org/wp-content/uploads/2001/01/Indonesia_Mid-Term_Report_2016-2017_IN.pdf

IRM End of Term Status Summary

For a full report on Indonesia's commitments, see https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_IND.pdf or https://www.opengovpartnership.org/wp-content/uploads/2019/08/Indonesia_End-of-Term_Report_2016-2017_EN.pdf

Public Monitoring of Services in Semarang (ID0083)