Use of Improved technology-based citizens’ feedback on all projects and programs to enhance governance (NGKD0003)
Overview
At-a-Glance
Action Plan: Action plan – Kaduna State, Nigeria, 2021 – 2023
Inception Report: Not available
Commitment Start: Oct 2021
Commitment End: Mar 2023
Institutions involved:
- Planning and Budget Commission
- Enhancing Communities Action for Peace and Better Health Initiatives (e-CAPH)
- Community and Social Development Agency (CSDA)
- SAD-Community Engagement
- SAD-ICT
- Legal Awareness for Nigerian Women
- Mando Road Youth Development Initiative
- Kaduna Youth and Community development Volunteers.
- WeCare Awareness Initiative
- Health Reform Foundation of Nigeria Kaduna State
- Coalition of Associations 4 Leadership, Peace, Empowerment & Development (CALPED)
- Afaka Youth Assembly
- Giwa Local Government Youths Awareness
- Step Forward Charity Foundation
- Connected Development
- Transparency and Accountability in Totality Initiative -FollowTaxes
- Africa Media Development Foundation
- Thinkers Children Foundation
- Bridge That Gap Initiative
- Dogara Community Development Foundation (DCDF)
- Carelink Resource Foundation
- African Network of Adolescents and Young Persons Development (ANAYD)
- Procyon news
- Mai Ashafa Nigeria Ltd.
- Association for Promotion of Parliamentary Relations (APPAR)
- Hope for the Village Child Foundation
- Adolescent and Youth Awareness Foundation
- Young Men Christian Association, Kaduna
- News Agency of Nigeria (NAN)
- Open Kaduna OGP Radio/Jalad Media Concept
Primary Policy Area:
Primary Sector:
OGP Value:
- Civic Participation
- Technology and Innovation for Transparency and Accountability
Description
Commitment ID
NGKD0003
Commitment Title
Use of Improved technology-based citizens’ feedback on all projects and programs to enhance governance
Problem
There is insufficient citizens’ engagement, participation, and feedback in the budget implementation through citizens’ feedback App. This results in citizens not having adequate information and thus, not being able to relate with projects in the budgets which ultimately weakens accountability.
Status quo
- Insufficient citizens’ engagement
- No feedback mechanism on the citizens’ feedback App
- There is weak capacity of the citizens to navigate the citizens’ feedback App
- Poor GSM coverage in some communities
- Low interest by some community members to access the App
Action
This commitment seeks to improve government responsiveness and engagement of the citizens in public service delivery. Mandatory publication requirements secure the right of citizens to information. In the first action plan, the state created feedback tools for receiving citizens’ feedback which is to be improved to include E-ticketing system for tracking complaints and expanded to all MDAs and LGAs in the second plan.
Citizens can be categorized into groups like media, private sector, youth groups, women groups, rural and urban communities, traditional institutions, and people with disabilities among others. Each can be reached through different channels like information portals, app, live radio programs, town hall meetings, media roundtables, policy dialogues, focus group discussions, digital dashboards, and others.
How will the commitment contribute to solving the public problem described above?
There is currently low compliance on citizens’ engagement, thus, disempowering citizens and affecting public trust in government. The commitment will seek to improve access to governance by citizens and increase responsiveness of government to the needs of citizens using all available means across local communities using phones, app and the radio.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
Improved transparent and accountable citizens-oriented governance, through effective budget implementation using the citizens feedback App.
Primary Policy Area
Civic Space, Digital Governance
Primary Sector
Cross-sectoral, Public Services (general)
What OGP value is this commitment relevant to?
| Civic Participation | This commitment is relevant to public participation and inclusion because it provides information by creating a public tracking system for public complaints processes that can also be used by citizens to provide feedback to government. It empowers citizens to engage and build trust between citizens and government by building a niche of concerned citizens willing to hold government accountable. |
| Technology and Innovation for Transparency and Accountability | This commitment is relevant to technology as it used as a leverage to empower people and promote transparency in government. This provides platform and opportunities for information sharing, public participation, and collaboration. Information through technology enable citizens to both understand what their governments do and to influence decisions.This commitment is relevant to technology as it used as a leverage to empower people and promote transparency in government. This provides platform and opportunities for information sharing, public participation, and collaboration. Information through technology enable citizens to both understand what their governments do and to influence decisions. |