Digital Transformation and Innovation for Open Government (KEMAC0003)
Overview
At-a-Glance
Action Plan: Action plan – Machakos, Kenya, 2025 – 2027
Inception Report: Not available
Commitment Start: May 2025
Commitment End: May 2027
Institutions involved:
- Department of Finance, Economic Planning, Revenue Management and ICT
- Department of Devolution
- United Clergy Alliance
- Maendeleo ya Wanawake Muthwani
Primary Policy Area:
Primary Sector:
OGP Value:
- Access to information
- Civic Participation
- Public Accountability
- Technology and Innovation for Transparency and Accountability
Description
Commitment ID
KEMAC0003
Commitment Title
Digital Transformation and Innovation for Open Government
Problem
The county government lacks a centralized digital service platform, resulting in inefficiencies, delays, and limited transparency in service delivery. Citizens face significant challenges in accessing essential services due to inadequate digital infrastructure, and a lack of awareness. Additionally, the absence of real-time data tracking has led to poor project oversight, mismanagement of county funds, and reduced accountability in government operations. This commitment aims to address these gaps by streamlining service delivery, enhancing accessibility, and improving transparency in governance.
Status quo
Currently, citizens face significant inefficiencies in accessing essential services such as business registration, permit applications, and healthcare, often requiring in person visits to multiple government offices. The existing ICT infrastructure is fragmented, making service delivery cumbersome and inconsistent. Additionally, government records remain largely inaccessible to the public, limiting transparency. The absence of a digital tracking system for government projects further weakens accountability, leading to inefficiencies, delays, and diminished public trust in service delivery.
Action
This commitment seeks to establish a robust digital governance framework to enhance service delivery, transparency, and citizen engagement. It involves developing a comprehensive e-Government platform for seamless online service access, setting up digital and physical customer care desks in Level 4 hospitals and Machakos Level 5 Hospital to improve accessibility, and leveraging GIS mapping for county projects to enhance transparency and accountability. Additionally, the commitment introduces AI-driven citizen response systems for faster complaint resolution and establishes digital access points in sub-counties to bridge the digital divide and promote inclusive citizen participation.
How will the commitment contribute to solving the public problem described above?
By implementing this commitment, we expect to achieve the following outcomes:
Greater accessibility to government services through digital platforms, ensuring efficiency and convenience for citizens.
Reduced turnaround time in service delivery by streamlining processes and minimizing bureaucratic delays.
Enhanced transparency and accountability in county project management, fostering public trust and reducing corruption.
Increased citizen participation in governance through digital inclusion, empowering communities to engage in decision-making processes.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment aligns with the long-term goal of promoting citizen-centered governance, digital transformation, and public sector accountability in Machakos County. It also supports transparency, efficiency, and participatory governance through the use of technology.
Primary Policy Area
Digital Governance, Open Data
Primary Sector
Public Services (general), Science & Technology
What OGP value is this commitment relevant to?
| Access to information | The e-Government platform will provide open data and improve information access for the public. |
| Civic Participation | Digital access points will allow citizens to participate in decision-making and governance processes. |
| Public Accountability | GIS mapping of county projects will enhance transparency and curb corruption. |
| Technology and Innovation for Transparency and Accountability | AI-driven response systems and digital platforms will improve efficiency and oversight. |