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Madrid, Spain

Participatory evaluation of Madrid's Universal Accessibility Strategy (ESMD0010)

Overview

At-a-Glance

Action Plan: Action plan – Madrid, Spain, 2024 – 2027

Inception Report: Not available

Commitment Start: Mar 2026
Commitment End: Oct 2026

Institutions involved:

  • Directorate General for Accessibility
  • Professional associations; neighbourhood associations; third sector organisations for the disabled and the elderly; business, trade, hotel and catering associations, etc.; sectors of interest (tourism, education, mobility, standardisation, etc.).

Primary Policy Area:

Primary Sector:

OGP Value:

  • Civic Participation

Description

Commitment ID

ESMD0010

Commitment Title

Participatory evaluation of Madrid's Universal Accessibility Strategy

Problem

Universal accessibility is a feature that affects and involves all the organisational units of the City Council, which implies a transversal action that affects all the public services provided by the Madrid City Council. For its promotion and development, on 10th November 2022, the Strategic Plan for Universal Accessibility for the city of Madrid (hereinafter PEAUM) was approved by agreement of the Governing Board, as a roadmap to be followed in the coming years, which seeks to improve management with a transversal and universal approach.

Status quo

In order to develop the PEAUM, a participatory methodology for the perception of universal accessibility was applied with a two-fold perspective, at an organisational level (internal) and at an external level (citizens).
The situation analysis and diagnosis phase produced results that allowed the definition of the five strategic lines
The evaluation of the universal accessibility strategy for the city of Madrid aims to obtain a vision of the perception of universal accessibility in the city through internal and external agents, to increase the participation of civil society and those affected, which will enable the assessment of the evolution and development of universal accessibility since the implementation of the PEAUM to be ascertained.
The impact analysis is proposed as a tool to monitor the PEAUM, through a participatory methodology similar to that developed to draft the PEAUM. For this purpose, instruments will be applied, including participatory instruments at different levels (such as surveys, interviews, focus groups, etc.) with a unique content structure or thematic axes similar to that used in the development of the PEAUM through five areas considered to be of major interest, and which will provide insight into the current situation through application and analysis by experts, which will provide an overview of the current situation, as well as a comparative analysis of the situation, which will facilitate assessment of the results.

Action

The assessment will provide an understanding of the evolution of the main perceived requirements since the adoption of the PEAUM The study seeks insight into the situation grouped into five thematic areas:

  1. Overview of universal accessibility. To gain an understanding of the concept of universal accessibility The links between accessibility and other issues in the city.
  2. Universal accessibility in Madrid: current situation, perspectives, image of the city.
  3. Management and communication of universal accessibility by Madrid City Council. In order to determine the difficulties encountered, technical support and requirements.
  4. Concept and ideas regarding the PEAUM and its contents. It will provide insight into ideas and expectations regarding the continuity of the PEAUM.
  5. The requirement and role of the Directorate General for Accessibility. Knowledge of the entity and its competences and activities for future adaptation to internal and external requirements and demands.

A comparative study of the situation will be conducted, which will define future lines of action or adapt existing ones to the perceived reality. It will also provide an insight into how stakeholders perceive the policies stemming from this plan and the possibility of improving them.
The aim is to design and adapt municipal policies on accessibility to the underlying requirements both on an organisational level (internal) and on a citizen level (external).

How will the commitment contribute to solving the public problem described above?

Developing the commitment will contribute to:

  • Understanding the requirements of universal accessibility from the internal perspective of the organisation and from the external perspective of citizens.
  • Increasing the procedure for citizen participation in assessment.
  • Adapting and designing public policies on universal accessibility adapted to existing requirements and demands.
  • Planning and promoting universal accessibility in a transversal manner throughout the organisation by participating in the process.
  • Assessing evolution in the perception of universal accessibility with a two-fold approach (organisation and citizens), since the development of the PEAUM.
  • Defining social policies based on the knowledge acquired through participation.
  • Making the motto of the European Disability Forum "Nothing about us without us" a reality.
  • Involving society as a whole in valuing accessibility as a universal good.
  • Obtaining a comparative analysis of the evolution of accessibility in order to identify strengths, weaknesses, opportunities and threats.

What long-term goal as identified in your Open Government Strategy does this commitment relate to?

  • Because knowledge is based on participation both on an organisational level and externally through organised civil society.
  • Because the perception study will provide key information for the design of municipal policies that will be carried out in response to the requirements derived from the analysis and diagnosis process.
  • Because part of the increased participation on an internal level involves all municipal organisational units.
  • Because it promotes external participation through the involvement of organised civil society of all statuses and levels.
  • Because participation is promoted not only through opinion polls but also through targeted meeting points, with structured dialogues and debates.
  • Because the process of evolution and development is shared through the Accessibility Committee's strategy working group.
  • Because it considers the planning of Madrid as an inclusive city from a process of co-creation with the participation of all the parties involved: citizens; administrations with competencies in accessibility policies and local authorities.

Primary Policy Area

Inclusion

Primary Sector

Public Services (general), Other/NA

What OGP value is this commitment relevant to?

Civic Participation Co-creation work between organised civil society, administrations responsible for accessibility, and with the municipal organisation to its full extent.

Milestones

7 Milestones
1

Specification of methodological tools.

Start Date03/2026
End Date03/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
2

Selection of stakeholders from the sample

Start Date03/2026
End Date03/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
3

Application of tools.

Start Date04/2026
End Date05/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
4

Exploitation of data and analysis of results.

Start Date06/2026
End Date07/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
5

Comparative analysis with the diagnosis derived from the development phase of the Plan

Start Date08/2026
End Date09/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
6

Drawing up conclusions.

Start Date09/2026
End Date09/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete
7

Communication plan and dissemination of findings (internally and externally)

Start Date10/2026
End Date10/2026
  • Not started
  • In progress
  • Stuck
  • Finished
  • Incomplete


Commitments

Open Government Partnership