Increasing Transparency through the Creation of a Centralized Data Dashboard and Feedback Mechanism in the QC E-Services Platform (PHQZT0003)
Overview
At-a-Glance
Action Plan: Action plan – Quezon City, Philippines, 2025 – 2028
Inception Report: Not available
Commitment Start: Feb 2025
Commitment End: Jun 2028
Institutions involved:
- Quezon City Government - Office of the City Administrator
Primary Policy Area:
Primary Sector:
OGP Value:
- Technology and Innovation for Transparency and Accountability
- Civic Participation
Description
Commitment ID
PHQZT0003
Commitment Title
Increasing Transparency through the Creation of a Centralized Data Dashboard and Feedback Mechanism in the QC E-Services Platform
Problem
Quezon City citizens face challenges in accessing and navigating QC E-Services due to digital literacy gaps, limited feedback mechanisms, and inadequate transparency in digital service processes. Moreover, while the QC website hosts a data dashboard, its potential is underutilized, as data is not consistently updated or fully utilized for citizens’ access. This limits its capacity to provide accurate, real-time information on city services, concerns, and relevant updates, reducing its value as a tool for transparency and informed decision-making.
Status quo
The QC E-Services platform and its data dashboard are partially functional but under-optimized. Citizens use the platform for emergency services, permit applications, and inquiries. However, the data dashboard often lacks real-time updates, making it less reliable for transparency and engagement. Many citizens are unaware of the dashboard's features or how to access its information effectively. These gaps reduce citizen trust in its functionality and limit its role as a vital tool for public accountability.
Action
The Quezon City Government will optimize the data dashboard and integrate it within the QC E-Services platform to transform it into a dynamic, user-friendly tool for transparency and accountability. The dashboard will feature accurate, relevant, and real-time data on public services, utilities, and community updates, such as water interruptions, air quality, and education statistics. An enhanced feedback and reporting mechanism will also be developed to allow users to report concerns and complaints within their areas and provide input on services which will be directly linked to the concerned department or office. A real-time tracker will also be included to allow users to monitor the progress of their concerns. To ensure accessibility, digital literacy campaigns will educate citizens on how to navigate the platform effectively. Additionally, service kiosks will be installed in barangays to bridge access gaps, particularly for underserved communities. This initiative aims to empower QCitizens with reliable information, promote transparency, and create a culture of accountability in governance
How will the commitment contribute to solving the public problem described above?
An optimized data dashboard will maximize transparency by providing real-time, accessible data on public services and citizen concerns. By ensuring data is up to date and accurate, it will serve as a reliable resource for informed decision-making. Enhanced feedback mechanisms will allow citizens to report inaccuracies and suggest improvements, creating a cycle of accountability. Through widespread access and digital literacy programs, the dashboard will empower citizens to engage actively with city services and governance, fostering trust and participation.
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
This commitment aligns with the Mayor’s agenda towards achieving institutional development, being able to "listen to our citizens and understand what they need" whilst "being a model of good governance." By optimizing the data dashboard within the QC website, the city ensures transparency, accountability, and accessibility, enabling citizens to access real-time information on public services and utilities. The initiative also addresses the need for accurate, up-to-date data and effective feedback mechanisms, allowing the government to respond efficiently to citizen concerns. These efforts foster trust, empower citizens, and demonstrate Quezon City’s commitment to responsive and inclusive governance.
Primary Policy Area
Digital Governance, Open Data
Primary Sector
Cross-sectoral, Public Services (general)
What OGP value is this commitment relevant to?
| Technology and Innovation for Transparency and Accountability | The commitment leverages technological innovation by optimizing the data dashboard embedded within the QC E-Services platform. This dashboard will serve as a centralized platform for providing accurate, up-to-date, and real-time information on public services, utilities, and community updates, such as water interruptions, air quality, and educational data. By making essential city information accessible and transparent, the initiative enhances public understanding of government operations and promotes accountability. |
| Civic Participation | The commitment encourages public engagement by employing user-friendly online tools, such as feedback forms and tracking systems integrated into the data dashboard. Citizens can report issues, provide feedback, and track the status of their service concerns in real time. Additionally, service kiosks in barangays and digital literacy programs will ensure that citizens across different sectors, including those with limited internet access, can engage with the platform effectively. These efforts create meaningful opportunities for citizen participation in governance. |