Increase citizen participation in designing public services (ES0074)

What is the problem/need that is desired to resolve with the commitment? It should produce a change of perspective relative to the traditional design of public services in the administration, moving from an exclusive design of them by expert bureaucrats to a design in which the primary source of information is the people and what they experience in relation to a specific topic directly related to the public service. The collaborative design of public services incorporating the vision of the citizenship.

Objectives of the commitment The collaborative design of public services incorporating the vision of the citizenship.

Brief description of the commitment The collaborative design of public services with the participation of the citizenship.

How does the commitment contribute to solve the problem or cover the need? It contributes to the citizenship feeling that they are being listened to and participating in the design of public services. In addition, it favours the better provision of public services.

Why is the commitment relevant with respect to the values of Open Government? It promotes, strengthens and improves the quality of participation in the public management, allowing the citizenship to participate in making public decisions with the objective of achieving better results and better democratic quality. Citizen participation linked to large public policies or regulatory aspects, such as those related to very technical or specialised laws and decrees is something that is very distant for the citizenship. However, it is easier for them to offer their opinion on public services that they use, such as a library, a health centre or a remote assistance service. Therefore, opening avenues of participation linked to the public services without a doubt strengthens, promotes and improves the quality of participation. It delves deeper into transparency, open data and accountability of Public Administrations through carrying out actions aimed at its improvement and the evaluation of the results of the plans and programmes. The results of the projects are shared publicly on the LAAAB website and the cost of the projects is public through the profile of the contracting party. It contributes to building a system of public integrity, strengthening the ethical values and mechanisms to bolster the integrity of the public institutions and reinforce the trust of the citizenship. The openness of these co‐creation spaces with the citizenship reinforces trust in the institutions. It raises awareness among society and civil servants about the values of Open Government, contributing to the fulfilment of the Sustainable Development Goals of the 2030 Agenda in order to advance towards a just, peaceful and inclusive society This project results in bringing the citizenship closer to the Governments actions, and the Government Plan in Aragón is linked to the Agenda 2030. 175

Additional information  Related information or that further details the commitment and its activities Strategic Plan of the Directorate General of Open Government and Social Innovation, 2020‐2023.  Budget of the commitment: the contracts awarded for the various tenders are published on the contracting profile of the Government of Aragón:  LAAAB Blog:  http://www.laaab.es/2019/07/codisenoserviciospublicos/  http://www.laaab.es/2019/11/programa‐de‐diseno‐colaborativo‐de‐servicios‐publicos/

Activities of the commitment Start date End date Design of the call October 2019 October 2019 Call 2020 November 2019 January 2020 Co‐design Projects of Public Services with participation of the citizenship and design thinking methodologies: 1. "Nature Interpretation Centres". 2. "Redesign of the Centre's Educational Project (CEP)" with full participation of the educational community. 3. "Physical activity and recommendation of assets for health". Health and sport 4. "Homes for the elderly" ‐ Others to be determined through future calls November 2020 September 2024