Create the “Conecta Conquista” online services portal with various municipal public services and government information (BRVCA0001)
Overview
At-a-Glance
Action Plan: Not Attached
Inception Report: Not available
Commitment Start: Dec 2024
Commitment End: Jun 2025
Institutions involved:
- Municipal Secretariat of Management and Innovation
- Vila Elisa Allotment Residents
- Municipal Secretariat for Transparency, Control and Corruption Prevention
- Municipal Communication Secretariat
Primary Policy Area:
Primary Sector:
OGP Value:
- Access to information
- Technology and Innovation for Transparency and Accountability
- Civic Participation
Description
Commitment ID
BRVCA0001
Commitment Title
Create the “Conecta Conquista” online services portal with various municipal public services, government information, forms and procedures
Problem
As required by Federal Law nº. 13.460/2017, bodies and entities are required to publish a User Services Charter, with the aim of informing users about the services provided by the body or entity, the ways of accessing these services and their commitments and quality standards of service to the public.
With the advance of technology and new ways of providing services, there is an urgent need to implement new practices for digital inclusion, transparency of criteria and procedures to broaden participation in access to services.
This problem will be solved to some extent with the creation of the “Conecta Conquista” online services portal, which will offer various online services and government information for all citizens, especially those living in more remote and rural areas.
Status quo
Since 2020, the Municipality of Vitória da Conquista has made the Charter of Services available on the institutional website in booklet format, describing the services provided by the Municipal Public Administration. A prototype of the new website, with a search tool and links to online services, is currently being developed.
Action
The implementation of the “Conecta Conquista” online services portal is aimed at making it easier for citizens to access various municipal public services, government information, forms and procedures.
The expectation is that it will serve as a tool for society to easily and quickly access the public services offered by the municipal government bodies. It will also make it possible to monitor and evaluate the effectiveness of services.
How will the commitment contribute to solving the public problem described above?
With the implementation of the commitment, the expectation is to promote digital inclusion, active transparency of criteria and procedures to broaden participation in access to services; disseminate a culture for using the tool; evaluate the effectiveness of the services available in the Service Charter. It will also contribute to achieving SDG targets 16.5 and 16.6 (https://www.ipea.gov.br/ods/ods16_card.html).
What long-term goal as identified in your Open Government Strategy does this commitment relate to?
It relates to the three long-term objectives for the open government strategy:
1) Disseminate the culture of government in our municipality;
2) To set up a Social Observatory that mirrors all public affairs in order to follow up, monitor, formulate and decide on social policies;
3) Influence other administrations and municipalities towards a more transparent, participatory and accountable government.
Primary Policy Area
Digital Governance
Primary Sector
Public Services (general)
What OGP value is this commitment relevant to?
| Access to information | Promotes access to information by providing clear guidance on how to request services, criteria and types of services.Promotes access to information by providing clear guidance on how to request services, criteria and types of services. |
| Technology and Innovation for Transparency and Accountability | It enables the use of Information and Communication Technology in people's favor, promoting digital inclusion.It enables the use of Information and Communication Technology in people's favor, promoting digital inclusion. |
| Civic Participation | It increases people's interest in learning about public affairs, interacting, giving their opinion on the types of services and evaluating their quality.It increases people's interest in learning about public affairs, interacting, giving their opinion on the types of services and evaluating their quality. |