Asia and the Pacific

In 2013, Indonesia released its third National Action Plan. Mohammad Mova Al'Afghani, the IRM researcher, summarized the findings of the mid-term progress report as follows: "The third Indonesian national action plan expanded the scope of activity in a variety of areas.…

How do you mobilize political support for further reforms in public service provision, when 88% of customers are happy with what you do? Georgia is grappling with an unusual dilemma of coping with success in public administration reform. A survey…