Faces of Open Gov: Daniela Chacón-Mendoza

Daniela Chacón-Mendoza is the Vice President of ACCESA and a researcher at the Center for Research and Political Studies (CIEP) in Costa Rica. With expertise in data analysis, survey design, and social psychology, she explores how digital tools can enhance public engagement and improve democratic processes.

In this interview, marking the International Day for the Elimination of Violence against Women, Daniela discusses the critical role digital platforms play in combating gender-based violenceReforms that combat gender-based violence are essential for fostering an inclusive society and government that respects human rights and promotes gender equality. Technical specifications: Commitments... in politics. She highlights how technology can amplify women’s voices, create safer political spaces, and drive institutional change to ensure their full participation, aligning with global efforts to end violence against women.

How can digital tools like data analysis and surveys be used to enhance public engagement and trust in democratic processes in Costa Rica?

Digital tools for gathering and analyzing data and public opinion can improve citizen participationAccording to OGP’s Articles of Governance, citizen participation occurs when “governments seek to mobilize citizens to engage in public debate, provide input, and make contributions that lead to m... More and trust in democratic processes in countries like Costa Rica. These tools, especially those that allow for continuous mapping of citizen behaviors—often unnoticed by individuals themselves—provide institutions with concrete data for decision-making. This enables a better understanding of the public’s needs and helps create policies and institutional responses that align more closely with their expectations. Additionally, real-time feedback through digital platforms has the potential to promote transparencyAccording to OGP’s Articles of Governance, transparency occurs when “government-held information (including on activities and decisions) is open, comprehensive, timely, freely available to the pub... More and accountability, as well as to strengthen trust in institutions, contributing to a more open government and helping prevent corruption through data accessibility.

How does digital innovation help us understand and address the needs of communities that aren’t often heard from in public opinion research? Can you share an example you find promising?

Digital innovation tools have the ability to include diverse voices, facilitating a more inclusive representation of their needs. In Costa Rica, where nearly the entire population has access to mobile phones, these tools can be very valuable in gathering data directly from rural or hard-to-reach areas, ensuring that their concerns are heard. Additionally, digital innovation tools can empower communities to organize, educate and mobilize around social causes. However, it’s important to note that technology alone is not enough to drive civic change—real transformation comes from the implementation of effective political ideas and actions. While some local government efforts have not been long-lasting, the use of commercial digital platforms for social causes has shown promise by helping members of the public organize and address issues at the community level.

As a leader in promoting genderOGP participating governments are bringing gender perspectives to popular policy areas, ensuring diversity in participatory processes, and specifically targeting gender gaps in policies to address gov... equality through open government strategies, how can we use digital platforms to fight gender-based violence in politics, rather than focusing on their risks?

Digital platforms can be powerful tools in combating gender-based violence in politics. They amplify reports, provide information on rights and protection mechanisms, and offer safe spaces for women to share their experiences. Building online support networks and raising awareness about gender-based violence can foster a culture of zero tolerance, encouraging institutions to take concrete actions to protect women in political spaces. The goal is not just to prevent women from leaving these spaces but also to ensure they can occupy and claim them, asserting their rights.

What challenges have you observed in integrating digital democracy initiatives within traditional political party structures, and how can these be overcome?

The integration of digital democracy initiatives within political parties faces challenges such as cultural resistance to change, limited representation and leadership of younger generations within the parties, and a hostile digital environment marked by political violence and hate speech. Financial sustainability for implementing and maintaining these practices is also a challenge, especially since digital participationMany governments are creating online mechanisms for citizens to petition, call for action, and participate in making decisions on issues they care about.  Technical specifications: Refers to public p... initiatives should not be limited to election periods—rather, they should contribute to the continuous building of social fabric.

To overcome these obstacles, it is essential to foster a culture of innovation and openness within parties, training their leaders and members in the use of digital tools and participatory methodologies. Collaborating with technology experts and civil society actors can facilitate this transition. Additionally, establishing mechanisms to manage online violence will contribute to creating a safer and more constructive environment for digital political participation.