Featured Commitment: Complaint Registration and Processing Mechanism
Compromiso destacado: mecanismo de registro y procesamiento de quejas
Engagement en vedette: mécanisme d'enregistrement et de traitement des plaintes
![[Crop 8]-What’s-in-2019-APs-Cover-Illustration](https://www.opengovpartnership.org/wp-content/uploads/2020/09/Crop-8-Whats-in-2019-APs-Cover-Illustration-300x150.png)
What's in the 2019 Action Plans
This commitment story is featured in What’s in the 2019 Action Plans. Read the full publication here.
What’s in the 2019 Action Plans
Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.
Citizens in Burkina Faso have limited opportunities to report public service deliveryTo ensure that citizens of all groups are better supported by the government, OGP participating governments are working to improve the quality of and access to public services. Commitments in this are... More issues. Thus, the government lacks citizen input on how to improve delivery. Therefore, the government will pilot a complaint recording and processing system in four public service departments. Government services under consideration for this program include educationAccountability within the public education system is key to improving outcomes and attainment, and accountability is nearly impossible without transparent policies and opportunities for participation ..., health, civil service, and justiceTo address barriers that prevent citizens from having their justice needs met, OGP participating governments are working to expand transparency, accountability, and inclusion into all systems of justi.... First, the government will establish the legal framework and technical resources necessary for an effective complaint response system. The government will then train employees and create a guide to inform government responses to public service complaints. Finally, the government will increase public awareness of the complaint management system. Increased communication between the public and government will facilitate more transparent and effective public service delivery in Burkina Faso.
Learn more:
Esta historia aparece en la publicación Qué hay en los planes de acción de 2019. Vea la publicación completa aquí.
What’s in the 2019 Action Plans
Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.
La ciudadanía de Burkina Faso tiene pocas oportunidades para reportar problemas en la provisión de servicios públicos. Por lo tanto, el Gobierno no cuenta con suficiente retroalimentación sobre cómo mejorar los servicios. Por esta razón el Gobierno pondrá a prueba un sistema de registro y procesamiento de quejas en cuatro departamentos de servicios públicos. Este programa incluye los servicios de educación, salud, servicio civil y justicia. Primero, el Gobierno establecerá el marco legal y los recursos técnicos necesarios para un sistema efectivo de respuesta a quejas. Después, capacitará a sus empleados y creará una guía para orientar la respuesta que deben dar a las quejas presentadas sobre los servicios públicos. Finalmente, sensibilizará al público sobre el sistema de manejo de quejas. Mejorar la comunicación entre el público y el Gobierno promoverá que la provisión de servicios públicos sea más transparente y efectiva en Burkina Faso.
Mas detalles:
Cette histoire est présentée dans la publication Contenu des plans d’action 2019. Voir la publication complète ici.
What’s in the 2019 Action Plans
Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.
Au Burkina Faso, les citoyens n’ont que peu d’occasions de signaler les problèmes de prestation de services publics. Ainsi, le gouvernement manque de rétroaction de la part des citoyens sur la manière d’améliorer ces services. C’est pourquoi le gouvernement va amorcer un projet pilote pour un système d’enregistrement et de traitement des plaintes au sein de quatre secteurs publics. Les services gouvernementaux envisagés pour ce programme comprennent l’éducation, la santé, la fonction publique et la justice. Le gouvernement établira tout d’abord le cadre juridique et les ressources techniques nécessaires à un système efficace de traitement des plaintes. Le gouvernement formera ensuite les employés et créera un guide pour appuyer le gouvernement en ce qui concerne les plaintes relatives aux services publics. Enfin, le gouvernement sensibilisera le public au système de gestion des plaintes. Une communication accrue entre le public et le gouvernement améliorera la transparence et l’efficacité de la prestation de services publics au Burkina Faso.
En savoir plus:
No comments yet
Related Content
Public Service Delivery in OGP
OGP members can enhance health, education, and other public services by improving transparency and engaging citizens.
Burkina Faso
Burkina Faso has delivered their 2023-2027 action plan.
What’s in the 2019 Action Plans
Explore commitments OGP members made in their 2019 action plans, including commitments to watch in each of the eight focus policy areas in OGP’s three year strategy.
Leave a Reply